Reputation Management
Your customers are talking about you, make sure you’re listening
Improving Online Visibility
The Visibility feature gathers all the locations on the web where your business listing can be found. It shows you where you’re missing and where the data might be wrong.
Online listings are crucial to making sure customers can find your business. The more consistent listings you have, the higher up on Google you are.
clicks get the top result in a Google search
clicks get second results
Monitoring Reviews
The Reviews section monitors the top consumer sites where your business might be mentioned.
If you see a bad review, respond with an apology, explanation, or incentive to win back the customer. If you see a good review, spread it around as much as possible.
90% of shoppers say that online customer reviews have a major influence on their decision to purchase.
In the last year, Yelp alone has had over 10 million new reviews added
Monitoring Social Media
Monitor Your Social Profiles
Track your Facebook likes, Twitter followers, and Foursquare check-ins. When people like, retweet, or comment, you will see it here.
Monitor Your Employees
Track employee tweets and Foursquare activity. Know if they’re saying anything bad about your business the second that they posted it.
Monitor Competition
Share Of Voice graphs reveal how your business stacks up against your competitors in local internet searches.
Social tracking keeps an eye on your audience and activity compared to you competitors.
Receive Alerts
Every time a new review or mention is found, you’ll be notified by email. Every week you’ll be sent an Executive Report that breaks down how your business is faring in online conversations.
