Reputation Management

Your customers are talking about you, make sure you’re listening

New Media Has Changed the Game

Your customers are shaping your brand and affecting your bottom line more than ever.

Did you know 2/3 of people are more likely to buy from a store if they find positive comments about it online? Conversely, 1/2 are less likely to buy if comments are negative.

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Improving Online Visibility

The Visibility feature gathers all the locations on the web where your business listing can be found. It shows you where you’re missing and where the data might be wrong.

Online listings are crucial to making sure customers can find your business. The more consistent listings you have, the higher up on Google you are.

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clicks get the top result in a Google search

clicks get second results

Monitoring Reviews

The Reviews section monitors the top consumer sites where your business might be mentioned.

If you see a bad review, respond with an apology, explanation, or incentive to win back the customer. If you see a good review, spread it around as much as possible.

90% of shoppers say that online customer reviews have a major influence on their decision to purchase.

In the last year, Yelp alone has had over 10 million new reviews added

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Monitoring Social Media

Monitor Your Social Profiles

Track your Facebook likes, Twitter followers, and Foursquare check-ins. When people like, retweet, or comment, you will see it here.

Monitor Your Employees

Track employee tweets and Foursquare activity. Know if they’re saying anything bad about your business the second that they posted it.


Monitor Competition

Share Of Voice graphs reveal how your business stacks up against your competitors in local internet searches.

Social tracking keeps an eye on your audience and activity compared to you competitors.

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Receive Alerts

Every time a new review or mention is found, you’ll be notified by email. Every week you’ll be sent an Executive Report that breaks down how your business is faring in online conversations.

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